Shipping

Items ordered on Versa-Pod.com are custom made to your order and shipped directly from our factory in Atlanta, Georgia to you.

Versa-Pod.com presents your shipping costs during the checkout process. As part of the checkout process, we will provide you with FedEx^® and USPS^® shipping rates. The rates will change depending upon the level of service you have requested. Our standard shipping is via USPS Priority Mail or FedEx Ground. We only offer a flat rate shipping for all three levels of service. For more details on our shipping services, you may go to www.fedex.com and www.usps.com for more information.

For orders being sent to a P.O. Box or APO/FPO address, USPS^® Priority Mail^® will be used. Standard shipping rates apply.

If you decide to return your order, shipping charges are not refundable.

Shipping Service Level Options

We currently offer three service options for orders fulfilled from Versa-Pod.com: Standard (USPS Priority Mail or FedEx Ground) FedEx 2Day, and FedEx Standard Overnight.

Shipping Product

Versa-Pod.com offers shipping to all United States addresses including Alaska and Hawaii, APO/FPO, Puerto Rico, Guam, and the U.S. Virgin Islands. We offer international shipping worldwide.

Note: A surcharge may be added to orders shipped to Alaska, Hawaii and all U.S. Protectorates.

Shipping Restrictions

Shipping restrictions are as follows:

• P.O. Boxes and APO/FPO Addresses are serviced by the United States Postal Service.
• Due to postal regulations, any order that weighs more than 70 lbs. or exceeds certain dimensions cannot be delivered to P.O. Boxes or APO/FPO addresses.
• Versa-Pod.com cannot ensure that orders to APO/FPO addresses or to any United States Protectorate will be delivered within the Standard service window of 3 to 7 business days.
• P.O. Boxes and APO/FPO addresses are offered the Standard service delivery option only.
• Orders to all United States Protectorates are offered the Standard service option only and incur a $5 surcharge.

Same-Day Shipping

If we receive your order by 12 p.m. EST Monday-Friday, our goal is to have your order picked, packed, and shipped the same day.

Calculating Order Arrival Date

Total delivery time for orders arriving via FedEx/USPS is based on order processing time plus shipping time. You can track your package as it makes its way to its final address. When your order has been shipped, you will receive an e-mail shipping confirmation with a tracking or delivery confirmation number. You can check the status of your shipment in the following ways:

• Order processing time is the time needed to pick and pack your order. Our goal is to process your order in less than 24 hours, when received during our normal business week (Monday-Friday).
• Shipping time is based on the shipping service level option you select.

Example:

It is 8 a.m. EST Thursday and you are placing an order for a bipod. If you choose the Standard shipping option, your order will arrive by the following Thursday. If you choose the FedEx 2Day shipping option, your order will arrive by Monday. If you choose the FedEx Standard Overnight shipping option, your order will arrive the next day, Friday.

At 2 p.m. EST that same Thursday you realize you need another adapter, so you decide to place another order. If you choose the Standard shipping option, your order will arrive by Friday of the following week. If you choose the FedEx 2Day shipping option, your order will arrive by Tuesday. If you choose the FedEx Standard Overnight shipping option, your order will arrive on Monday.

Order Tracking and Delivery

When your order is shipped by FedEx or USPS, you can track your package as it makes its way to its final address. When your order has been shipped, you will receive an e-mail shipping confirmation with a tracking or delivery confirmation number. You can check the status of your shipment in the following ways:

• Click the link on your shipping confirmation e-mail to track your order via our carriers’ Web sites and enter your tracking number.
• Contact a Versa-Pod’s customer service representative at 1-800-848-4671.
• E-mail us at support@versapod.com for a status update.

Either way you choose, we will provide you with timely, accurate information about the status of your order. If you should misplace your shipping confirmation e-mail, please contact one of our customer service representatives at 1-800-848-4671 for assistance or e-mail us at support@versapod.com.

Gift Wrapping

We do not offer this service at this time.

Damaged Merchandise

If your merchandise is damaged when it arrives, please call Versa-Pod Customer Service at 1-800-848-4671.